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The Ksobiak Collection (The Company, we, us) takes privacy seriously and is committed to protecting and respecting your privacy when communicating and conducting business with you.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be used by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our site and/or providing your personal information to us you are accepting and consenting to the practices described in this policy.
For the Data Protection Act 1998 (the Act) and applicable legislation in force from time to time, the data controller at The Ksobiak Collection is Monika Ksobiak. Should you have any queries regarding our privacy policy, Monika can be contacted at mksobiak@ksobiak.com
We may collect and process data about you including the following:
We and our business partners and suppliers may collect personal information in a variety of ways including:
Through the website
You may give us information by filling in forms on our site, making orders and using the site. This includes information you provide when you search for a piece of jewellery, place an order on our site, submit a review or use social media functions on our site or register to our site and when you report a problem with the site
Offline
We may collect personal information from you offline such as when you call us or when visiting us at shows. We may record calls for training and quality purposes. Where your call is to be recorded, you will be informed of this at the beginning of the call. We may use the information we collect from you for training and monitoring the quality of the information we provide over the phone. Call recordings are stored securely and access to such recordings is limited to certain personnel only. Recorded calls will be saved for no longer than is necessary
From you
Information such as date of birth, gender and postcode, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information to us
From other sources
We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, social networking platforms, analytics providers, public databases, search information providers, credit reference agencies) and may also receive information about you from them. If you elect to connect your social media via our site, certain personal information from your social media account may be shared with us which may include information that is part of your profile or your friends’ profiles. We are not responsible for the privacy, information or other practices of any third parties from which information is received and you should review their policies and practices to ensure you are happy with how they treat your data
Our site uses cookies to distinguish you from other users of our site. This helps us provide you with a good experience when you browse our site and allows us to improve our site. If you do not wish for information to be collected using cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies, but it should be noted that some cookies may be required to add products to your basket and transact on the site
Through your browser or device
Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the site functions properly
Through server log files
Your ‘IP address’ is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files whenever a user visits the site, along with the time of the visit and the page(s) that were visited.
Physical location
We may collect the physical location of your device.
In some cases, we may use a third-party payment service to process purchases made through the site. In these cases, your personal information may be collected by this third party and not by us and will be subject to the third party’s privacy policy, rather than this privacy policy. We have no control over, and are not responsible for, this third party’s use or disclosure of your personal information.
So, you can contact us via our website, email us, or talk to us, whichever you prefer. We’re here to help.
Under the UK General Data Protection Regulation (UK GDPR), the lawful purposes for which we collect and process this information are as follows:
Your information along with our own personal data is stored securely and we take every endeavour to ensure it is always held securely on our system and not compromised.
Unfortunately, the transmission of information via the internet is not 100 per cent secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use our best endeavours to try and prevent unauthorised access
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services
By using our site, you acknowledge and consent to the potential transfer, processing and storage outside of the EEA. You should be aware that many countries outside the EEA do not afford the same legal protections to personal information as countries within the EEA. Transfers will be made in accordance with the applicable legislation and we will take reasonable and necessary measures (so far as it is within our control to do so) to ensure that third parties involved will provide an adequate level of protection.
Under data protection law, you have rights including:
You have the right to ask us for copies of your personal information.
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
You have the right to ask us to erase your personal information in certain circumstances.
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
You have the the right to object to the processing of your personal information in certain circumstances.
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Should you have any queries regarding our privacy policy or wish to request us to act on any of your data protection rights, contact us at info@ksobiak.com or call us during our working hours Monday – Friday 09:00 – 17:00 on +44 (0) 7568 551377.
If we are unable to satisfactorily resolve your concerns about our handling of your personal information, you can contact the Information Commissioner’s Office (ICO) at:
Information Commissioner’s Office
Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
